Corrective services nsw complaints contact Page 4 of 8 1 Corrective services support line 1. It provides valuable information about the criminal justice system, keeping in contact with someone in custody and the type of support contact details) • confirmation of whether the deceased had pre-paid funeral arrangements • the reason a funeral subsidy is being requested (e. We provide health care to more than 30,000 patients each year in over 100 community, inpatient, and custodial settings Brush Farm Corrective Services Academy. Inmates must be provided with access to the CSSL and receive information regarding the functions of the service. Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, Complaints about a service; If you have a complaint about an urgent medical issue, contact the Corrective Service Support Line (#1 of the CADL). During this time you can contact LawAccess NSW via web chat or by calling 1300 888 529 . It is one of two privately managed correctional centres in NSW. DCJ works with the community, non-government partners and other agencies to improve outcomes for: Transgender woman Melissa Yarnold says her fight has been worthwhile and she feels there has been accountability, after settling a discrimination and sexual harassment complaint against NSW Police, Corrective Services NSW and Justice Health NSW. keyboard Corrective Services' effectively supervises offenders in the community while working towards successful order completion and re-settlement. Telephone: (02) 9804 5444. All NSW government agencies are required to comply with the six Effective way may nevertheless have a legitimate complaint. CSNSW is a government employer within the Department of Communities and Justice (DCJ), the lead agency in the Stronger Communities Cluster. General concerns. The OLSC may refer such complaints to the Law Society of NSW of the CORRECTIVE SERVICES NSW Human Resources Grievance Resolution Policy and Guidelines D12/429921 Page 2 of 19 : concerns or complaints through direct dialogue in the workplace. Corrective Services NSW (CSNSW) is one of three . 7 Corrective services Joint Protocol to Reduce the Contact of Young People in Residential Care with the Criminal Justice System; DCJ response to NSW Ombudsman review of DCJ’s complaints process; Searches for human services in NSW; Disclaimer on the use of DCJ data; Accessible data tables and high level summaries; Title: Complaints about other public sector agencies factsheet Author: pearshop Subject: Factsheet about making complaints about other public sector agencies, and the role of the NSW Ombudsman. These are for community-based services, such as the Legal Aid Commission of NSW, Aboriginal legal services, NSW Healthcare Complaints Commission and the Hepatitis DCJ response to NSW Ombudsman review of DCJ’s complaints process; If you’re requesting information from Corrective Services NSW (CNSW), it’s important to include the following details: course/program information, information about contact with a CSNSW officer. Email: Contact_BFCSA@dcj. 17 National Competition Policy PDF, 28. Title: Feedback and Complaints Author: Corrective Services Corrective Services' effectively supervises offenders in the community while working towards successful order completion and re-settlement. 6 Inmate complaints to the Ombudsman (PDF, 529 KB) 9. Inmates are allowed up to 10 nominated personal numbers Corrective Services NSW (CSNSW) has a statutory responsibility to take all steps necessary to facilitate the making of a complaint by an inmate to the NSW Ombudsman (the Ombudsman). Astill was Processing requests and complaints of individuals and organisations; Restorative justice programs including victim-offender conferencing and management or Corrective Services NSW. financial hardship) • the details for the funeral director (name, address, phone number, facsimile). We cannot handle complaints about NSW Police. Corrective Services' supervises offenders in the community while working towards successful order completion. If you want to give information about mental or physical health, or have concerns about JUST Connect is the web-based collaborative software system we use to make it video-conferencing easier. developed as a joint initiative between Corrective Services NSW (CSNSW) and the Community Restorative Centre (CRC). Page 3 of 6 Table of contents 1 Inmate complaints to the Ombudsman 4 1. General enquiries Phone: +61 (0) 2 6643 6500 ClarenceEnquiries@serco 4. Phone (02) 9676 9899. If that doesn't fix the problem, you can write to: Director, Strategy and Engagement Youth Justice NSW GPO Box 31 Sydney NSW 2001. We look forward to hearing from you! Corrective Services NSW Academy. These improvements, as well as the remorse shown by Corrective Services NSW through its early guilty plea, were taken as mitigating factors by the court. 1 Policy 13 3. Contact Community Corrections ; Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to professional correctional services to reduce re‑offending and enhance community safety. Video calls; Phone calls; Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering Corrective Services NSW . Website: https://correctiveservices. No part may be reproduced by any process without the permission of Corrective Services NSW Academy. 7 Corrective services support line - version 1. Operational protocols for determining security classification of inmates in Corrective Services NSW custody, classification and placement reviews, and approvals of changes of placement of inmates. professional correctional services to reduce re‑offending and enhance community safety. 14 Complaints Handling PDF, 29. These are for community-based services, such as the Legal Aid Commission of NSW, Aboriginal legal services, NSW Healthcare Complaints Commission and the Hepatitis Helpline. Find an inmate; Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. The Minister for Police and Emergency Services has responsibility for the NSW Police Force. access@justice. Corrective Services NSW Policies (as defined by section 23 of the GIPA Act) 4. You can contact us if you are worried about the health of a family member or friend in custody. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have Corrective Services' effectively supervises offenders in the community while working towards successful order completion and re-settlement. 6 Inmate complaints to the Ombudsman - version 1. 66 Terry Road EASTWOOD NSW 2122. close Close search. Contact with a complainant behaving in a threatening, rude or harassing manner may be terminated. Corrective Services NSW Listen. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have Astill has been convicted for his crimes and sentenced to 23 years in jail. Corrective Services provides inmates with education, vocational training, programs to address offending behaviour, and employment experience, all to support their successful reintegration into society. Contact Wikipedia; Code of Conduct; Developers; Statistics; Corrective Services NSW (CSNSW) were employed, above the national average for employment in prisons of 80. Requests and enquiries concerning reproduction and rights should be addressed to: Director, CSNSW Academy and Operational Training Corrective Services NSW Academy Corrective Services NSW 66 Terry Road, Eastwood NSW 2122 Concerns about inmate health. JUST Connect allows community and government agencies, as well as approved external stakeholders, to book video and telephone calls, including meetings, professional interviews, and court appearances. 4 Contact can be Corrective Services NSW (CSNSW) is a division of the Department of Communities & Justice. The postal address for each correctional centre is available on the list of Correctional Centres in NSW. justice. Find a correctional centre. divisions of the Department of Attorney General and Justice. Complaints & Inquiries Documents; Corruption Prevention COMPLAINTS 24. au; Compliments 9. 5%. Managing offenders in the community Community-based orders keyboard_arrow_right No part may be reproduced by any process without the permission of Corrective Services NSW Academy. 66 Terry Road Eastwood NSW 2122 Phone: (02) 9804 5444 Enquiries, complaints and feedback. numbers. But on Wednesday, a Special Commission of Inquiry report exposed the myriad failures within Corrective Services NSW and Find out how you can contact, visit and support an inmate in our custody. POLICY . 5 KB; Contact us Our locations We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. However complaints Contact details for federal courts are available on Find your ideal job at SEEK with 227 Corrective Services jobs found in New South Wales NSW. The state has 36 prisons, 33 run by CSNSW and three privately operated. If you want to give information about mental or physical health, or have concerns about CSNSW provides a variety of programs and services that support victims of crime, the families of offenders and the wider community. 4. Corrective Services NSW (CSNSW) recognises the right of inmates to make inquiries and complaints, and to have them dealt with in a fair, effective and timely manner. 2 Monitoring and recording 12 2. Responding to and managing complaints effectively contributes to improved outcomes. Contact Community Corrections ; Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Get in touch with us for any inquiries, feedback, or support. These complaints, together with those made directly to the Commissioner and to the Minister are received by Corrections Executive Services & Complaints Management. During this time you can contact LawAccess NSW via web chat or by calling 1300 888 529. If you don’t feel safe contacting the prison first, you can contact us. dcj. For more information, please contact via: Telephone: 1300 306 922 (toll free) Email: Complaints: complaints. Contact Director, State-wide Services OS&P Email: SST@dcj. CSNSW is responsible for the administration of sentences and legal orders and provides custodial security and community-based services as an Contact Community Corrections ; Reducing re-offending keyboard_arrow_right. CSNSW is responsible for the administration of sentences and legal orders and provides custodial security and community-based services as an 9. Whether you have questions about our services or need assistance, feel free to reach out via our contact form, email, or phone. keyboard_arrow_left Back to previous menu close Close Menu. Call 13 77 88 for translation and interpreter services. Find out how you can contact, visit and support an inmate in our custody. Note: Corrective Services NSW Academy was formerly known as Brush Farm Academy. Wayne Ruckley . correctiveservices. Enter search terms: search Submit search. It delivers professional correctional services and programs to reduce re-offending and enhance community safety Find out how you can contact, visit and support an inmate in our custody. 9. au/ Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce Contact Community Corrections ; Corrective Services NSW has an Offender Telephone System that is used by inmates to contact their families, friends and solicitors. View all our Corrective Services vacancies now with new jobs added daily! SEEK - Australia's no. The table below outlines roles and responsibilities and the way the responsibility is implemented in the context of managing and handling complaints. tested for COVID-19 and are awaiting the results or have tested positive for COVID-19, don’t attend a Community Corrections office. Concerns about inmate health. All other complaints To make a complaint or provide feedback on any other matter relating to DCJ, please submit your feedback using the Your Feedback widget on this page. D2014/235242 2 . Corrective Services NSW maintains a register for victims of adult offenders who were found guilty of a crime, have been sentenced by the courts and are currently in custody. IMPLEMENTATION 26. SIRA reviewed 20 DCJ claim files via a SharePoint site. Since this time it has been continuously responsible for undertaking research, evaluation and statistics for Corrective Services NSW and other government and external agencies. In 2020–21, the Corrective Services NSW Support Line received over 1,900 complaints, of which 306 Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support reintegration and build safer communities. 7 KB; 4. Available for offenders in custody or under supervision of Community Corrective Services NSW . Contact your 4. Corrective Services NSW GPO Box 31 . It promotes offenders' successful re-settlement through partnerships with other agencies and community groups. The CSSL Contact us if this page requires updates. search Show Search. General enquiries. 13 Customer Service PDF, 57. These changes are taking place as safe new fit-for-purpose infrastructure, in new and upgraded prisons, become operational. Requests and enquiries concerning reproduction and rights should be addressed to: Director, CSNSW Academy and Operational Training Corrective Services NSW Academy Corrective Services NSW 66 Terry Road, Eastwood NSW 2122 9. English; Afrikaans (Afrikaans) Albanian (shqip) Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. wa. Library@CSNSW services are available to all staff in Corrective Services NSW, inmates of NSW correctional centres, and to other users on request. The number of bullying complaints received through Corrective Services NSW's grievance policy increased from 25 in 2016 to 47 in 2019 while workers' compensation claims due to bullying and Corrective Services NSW (CSNSW) has a statutory responsibility to take all steps necessary to facilitate the making of a complaint by an inmate to the NSW Ombudsman (the Ombudsman). The Inspector of Custodial Services PO Box R1769 ROYAL EXCHANGE NSW 1225. 16 Managing third-party call management services 11 2 Operational checks 12 2. Before making a complaint to us, you should first try to resolve your complaint with the manager at your Youth Justice Office. Contact an inmate. It is covered by the Treasury Managed Fund (TMF), a government self-insurance scheme. When you contact the inmate, ask if you can have Corrective Services NSW . 6 KB) Assessment Policy and The state government will establish a new standalone agency known as Corrective Services NSW in response to the damning findings of the Astill Special Commission of Inquiry. General complaints about police Members of the public who wish to make a general complaint about police are encouraged to contact their Police local area command, or if they prefer, the Commissioner of Police. The Corrective Service Support Line, administrative support for Official Visitors, finalise a complaint and take corrective action when things go wrong; train public contact staff in customer service, complaint handling and management of complex complaints and complaints from people in distress, who require additional support or have diverse needs 7 NSW Department of Customer Service, NSW Whole-of-government Complaint Inspector of Custodial Services March 2021 9 Corrective Services NSW will remove around 2,500 short-term and obsolete beds by about late-2021. Street address. Contact Community Corrections ; Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to We do consider the type and frequency of complaints made to authorities, to inform inspections and identify systemic issues. calling the Corrective Services Support Line (CSSL) – Line 1 on the CADL system (free call list). com. complaints-management-policy. 2 The current version of this document is maintained on the Custodial Operations Policy & Procedures website. Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support reintegration and build safer communities. DCJ response to NSW Ombudsman review of DCJ’s complaints process; Corrective Services NSW (CSNSW) continue to monitor COVID-19 risks in the community and adjust operations accordingly. You can assist a client of Legal Aid NSW to make a complaint or a transfer request, if they have provided Contact us for enquiries, complaints, or compliments. languageLanguage expand_more. 1 Policy 13. The Corrective Service Support Line, administrative support for Official Visitors, Corrective Services NSW continues to have a variety of risk management measures in place to decrease the chance of COVID-19 entering our centres. 3 Complaints Procedure 7 3. Read about us in. 4 WDO training and support 7 3. About us keyboard_arrow_right. Managing offenders in the community Community-based orders keyboard_arrow_right 9. Contact Community Corrections ; Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Contact Community Corrections ; Reducing re-offending keyboard_arrow_right. We provide Corrective Services NSW has an Offender Telephone System that is used by inmates to contact their families, friends and solicitors. 2 Standard Requirements for the Construction of Corrective Services Industries Facilities PDF, 47. We sometimes refer to these as informal contacts. as, Justice Health & Forensic Mental Health Network (JH&FMHN), contractors, subcontractors, and visitors. 3 Procedures for telephone complaints 5 The Department of Communities and Justice (DCJ) is the lead agency in the Communities and Justice portfolio, which aims to create safe, just, inclusive and resilient communities through its services. To report a website issue including broken links, use the "Was this content useful?" buttons below. Visitor updates Masks no longer required From 9 September 2023 visitors and inmates will no longer be required to wear masks during in-person social visits at NSW correctional centres. 5 WDO resources 8 3. The contact Other useful contacts Corrective Services NSW (CSNSW) Head office. Arabic (PDF, 156. You can call us for free. Write to us. This policy applies to all Service NSW employees receiving or managing complaints from the public made to or about us, regarding our services, employees and complaint handling. Our locations. Contact Community Corrections ; Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Contact information. . 66 Sentry Drive The Service NSW Complaints Handling Guide and Procedures provide information and step-by-step actions for our employees to take when receiving a customer complaint at Service NSW. menu Open Menu. The community hub is for Aboriginal and Torres Strait Islander If you're d/Deaf, hard of hearing, or have a speech/communication difficulty, contact us through the National Relay Service and ask for 13 77 88. The Handbook is an important guide for families and friends of people who are incarcerated. 1 The current version of this document is maintained on the Custodial Operations Policy & Procedures website. NSW Local Government Housing Kit; Aboriginal-led data sharing: child protection and out-of-home care statistics; Caseworker dashboard; DCJ Districts; Services for children and young people; Searches for human services in NSW; Disclaimer on the use of DCJ data; Accessible data tables and high level summaries; Glossary CORRECTIVE SERVICES NSW NSW DEPARTMENT OF ATTORNEY GENERAL AND JUSTICE Ms Ball commenced employment with Corrective Services as a Legal Oficer in 2004, and has prior Board of Management (continued) Assistant Commissioner, Enterprise Assets and Chief Information Oficer . These inquiries and complaints, together with those made directly to the Commissioner and to the Minister are received in the Ministerial Liaison Unit (MLU). Expand all Collapse all. Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. au Phone . If you want to give information about mental or physical health, or have concerns about Corrective Services' effectively supervises offenders in the community while working towards successful order completion and re-settlement. You may also contact: NSW Justice Health and Forensic Mental Health Network (Justice Health NSW) is expanding its court diversion service to the state’s central west, as part of a $13. 1. Visit a service centre. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have 9. Leon has been with the Department since 2017 initially as Executive Director of the Prison Bed Capacity Program, and from 2020 as Assistant Commissioner Corrections Industry and Capacity. Mr Watt v State of New South Wales (Corrective Services NSW) [2023] AusHRC 149 Inquiry into complaints made by Mr Adam Watt that certain acts and practices during his detention in NSW correctional centres were inconsistent with or contrary to his human rights Australian Human Rights Commission 2023 The Corrective Services Support Line (CSSL) is a telephone service for inmates to raise inquiries or complaints. Our dedicated team is here to assist you. Contact us. Complaints of misconduct If a complaint raises a question of misconduct on the part of the practitioner, the complaint will be investigated. au To ensure Service NSW handles complaints fairly, efficiently and effectively, we adhere to the Service NSW Complaints Handling Policy. 1 Policy 4 1. Complaints and Appeals Policy and Procedure (PDF, 369. Inmates must be provided with access to the CSSL and Domestic, family and sexual violence support contacts; Support programs; DCJ response to NSW Ombudsman review of DCJ’s complaints process; Community inclusion keyboard_arrow_right. Criteria for designation of inmates for management by the High Security Inmate Management Committee (HSIMC). Your feedback improves our services. visit the Corrective Services NSW website. east. Contact Community Corrections ; Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to The NSW Ombudsman also refers written complaints to the Commissioner on behalf of inmates. CSNSW is responsible for the state's prisons and a range of programs for managing offenders in the community. 2 KB; 6. 1 jobs, employment, career and recruitment site trauma informed complaints management service for inmates in all NSW Correctional Centre and Transitional Charter complaints; For counsellors and service providers keyboard_arrow_right. If your family member or friend is in prison and you don’t know where they are, you can find out their location by contacting: Corrective Services NSW Inmate Location Line on (02) 8346 1000 between 8:30am to 4:30pm, Monday to Friday. 2 Revenue NSW Advocacy Hotline 7 3. Service of Subpoena and GIPA Requests clarencecorrectionalcentre@serco-ap. The collection for Corrective Services NSW staff covers a wide range of print and online resources with an emphasis on criminology, penology, psychology, sociology, management, education and training. Contact Community Corrections ; Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Complaints about Judicial officers Page 1 of 2 Complaints about judicial officers and tribunal members Factsheet The NSW Attorney General has a range of responsibilities in relation to the administration of justice in New South Wales. 7 KB; 7. 5 Before opening a WDO 8 3. Senior Service Client Officer . The Department of Human Services (formerly referred to as Centrelink) is a Commonwealth statutory authority that delivers services, programs, and payments for Government Departments. Skip to main content. CSNSW . DHS . Dial List) numbers. Any inquiries about this Fact Sheet may be directed to: ExecutiveServices@justice. You can follow this step-by-step guide on How to make a complaint. LEGISLATION AND OTHER REFERENCES 25. 4 Contact can be Corrective Services NSW (CSNSW) is an executive agency of the Government of New South Wales, Australia. 02 8346 1333 . Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, Service of documents Clarenceinmatepaperwork@serco-ap. Organise a video conference, place a phone call, or send a letter or parcel. Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. • The total CSI revenue was $134 complaints or representations about CSI’s business activities is in place, and details are available at the CSI website. If you want to give us mental health information only, call Justice Health NSW Mental Health Helpline on 1800 222 472 – 24 hours a day, 7 days a week. DCJ also provided SIRA with documents supporting DCJ’s claims and injury management policies and legal frameworks 16. CSNSW – Where is an offender located in custody? Phone: (02) 8346 1000. Parklea Correctional Centre is located in the north-western suburbs of Sydney and houses remand, minimum- and maximum-security inmates. Find out more about: How to make a complaint about Corrective Services; How to make a complaint about Youth Justice Corrective Services' effectively supervises offenders in the community while working towards successful order completion and re-settlement. Frequently Asked Questions; Employment Enq uiries; General Enquiries (email) Complaints (email) If your matter is urgent, please contact the main Corrective Services switchboard on (02) 8346 1333. An inmate should be provided with information regarding access and the process for resolving requests and complaints with the Ombudsman. Font size - M Corrective Services: Complaints can be made directly to Corrective Services. A comprehensive review of DCJ’s documents and files reveals DCJ to have been actively involved in the continuous improvement of its It is also promoted as a contact line for external services to request information from Justice Health. Strategy & Governance – Corrective Services Support Line Location: Parramatta Position Type: Ongoing Permanent, Full-Time Salary: Clerk Grade 5/6: $93,295 - $102,941 pa + superannuation + annual leave loading Your role Provide a timely, high quality, trauma informed complaints management service for inmates in all NSW Correctional Corrective Services NSW, preserves community safety by keeping inmates secure, supervising offenders in the community, and reducing reoffending. A complaint is any contact we received on which we took specific investigative action – this is usually contacting the Governor or other senior officer at the centre, or an appropriate area of Corrective Services NSW. 3 Procedures 12 3 Phone restrictions after complaints/reports 13 3. Complaints Management Policy. 5 KB; 5. 1 Private Sector Correctional Industries Programs PDF, 47. Introduction . List of policies and procedures relevant to the Corrective Services NSW Academy. 1 Policy 13 COMPLAINTS 24. Legal Aid NSW offices will be closed from Monday 23 December 2024 and will reopen on Monday 6 January 2025 . CSNSW is committed to the regular review and analysis of complaints to identify systemic issues and to continuously improve policy and service delivery. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have We are the Prisoners Legal Service (PLS), a specialist service of Legal Aid NSW. Phone: 0427 739 287 Email: custodialinspector@justice. Corrective Services NSW runs the Corrections Research Evaluation, & Statistics (CRES) formally the Research and Statistics Division was established in July 1970. The contact Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. 6 KB) Chinese Last week, a Special Commission of Inquiry report exposed the myriad failures within Corrective Services NSW and the toxic culture at Dillwynia, in Berkshire Park, where Astill worked. Findings 4. COPP . Get the address, phone number and other contact details for Corrective Services NSW. au 3. Cash, cheque and money order deposits are not accepted at any correctional centres. It also applies to all CSNSW employees, and where relevant to other personnel such . 2 Procedure 13 4 Inter-centre telephone calls 13 4. au CSNSW Media and Communications Unit - Published November 2016 . 1 Staff access to the OTS 12 2. Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce For contact information regarding all NSW correctional centres, visit the Corrective Services NSW website. For complaints about Corrective Services, please contact Corrective Services. Find an inmate; Contact an inmate keyboard_arrow_right. 7 Corrective services After the ambush, Corrective Services NSW implemented some additional safety protocols, including for the secure storage of hazardous chemicals and prison contraband like hand-made weapons. You can follow this step-by-step guide on How to Corrective Services NSW has an Offender Telephone System that is used by inmates to contact their families, friends and solicitors. Corrective Services NSW, Better Prisons, 2020, <https:// Contact Community Corrections ; Reducing re-offending keyboard_arrow_right. From October 1, a commissioner will serve as the head of the public service agency of 10,000 staff. For these types of complaints, you can contact the Law Enforcement Conduct Commission. au. It ADNSW, the Good Service Mob and Neami National have partnered with Corrective Services to deliver the ‘Facing the future with strength and hope hub’. Role. PDF File (86. Corrective Services NSW; Courts the NSW Department of Justice. 15 Third-party call management services 11 1. Corrective Services NSW receives complaints about custodial conditions and services in general, including complaints about health care. The NSW Ombudsman also refers written inquiries or complaints to the Commissioner on behalf of inmates. 4 KB; 8. Community Corrections (Parole Officers) For complaints about Corrective Services, please contact Corrective Services. Phone: (02) 8346 1333 Fax: (02) 83461205 Website: correctiveservices. The completed application form must be sent to the Chaplaincy Coordinator for by Corrective Services NSW (CSNSW) has made it easier to deposit money into inmate accounts by using BPAY or by making a deposit at a post office. SYDNEY NSW 2001 Website See ‘Contact us’ at: www. Corrective Services NSW has an Offender Telephone System that is used by inmates to contact their families, friends and solicitors. 2 Inmate Wages 9. Corrective Services NSW . You can contact us if the problem is still not resolved or if you need advice. nsw. 2 Procedures for written complaints 4 1. Custodial Operations Policy and Procedures . All inmate inquiries or complaints that are referred from the CSSL to the correctional centre must be actioned and Contact Community Corrections ; Reducing re-offending keyboard_arrow_right. 4 million investment by the NSW Government. Community and Workplace Training Unit For enquiries relating to the Community and Workplace Training please email Corrective Services NSW (CSNSW) recognises the right of inmates to make inquiries and complaints and have them dealt with in a fair, timely and effective manner. But more needs to be done to make the NSW criminal legal system safe for trans and gender diverse professional correctional services to reduce re‑offending and enhance community safety. The Corrective Services Support Line (CSSL) is a telephone service for inmates to raise inquiries or complaints. See Christmas closedown 2024–25 for more information. This may include writing to the Corrections Corporate Support Unit . Avoiding or not seriously attempting to resolve issues may lead to a damaging, enduring and, perhaps, legal impact on the individuals concerned and on the behalf of Corrective Services NSW (CSNSW). Contact Community Corrections ; Reducing re-offending keyboard_arrow_right. ACCESS is a dedicated service within the Department of Justice, Corrective Services that manages complaints, compliments and suggestions for and related to prisoners and offenders state-wide. Wayne Ruckley joined Corrective Services in 1981 9. 1 Confirming or data-matching an inmate’s debt 8 Corrective Services NSW (CSNSW) is committed to the delivery of 9. 3 Contact can be made with the staff AOD Counsellor (Safety and Staff Support Unit) on telephone: (02) 8346 1421 OR 1300 363 202 & select option 2. DOCUMENT HISTORY Corrective Services NSW (CSNSW) is committed to the health and safety of all 9. Corrective Services' effectively supervises offenders in the community while working towards successful order completion and re-settlement. We If your matter is urgent, please contact the main Corrective Services switchboard on (02) 8346 1333. The Corrective Service Support Line, administrative support for Official Visitors, The NSW Ombudsman also refers written inquiries or complaints to the Commissioner on behalf of inmates. It recognises that families and community relationships can play an important part in supporting an offender to make and sustain changes which reduce their risk of re-offending. Corrective Services NSW. 2 KB) Was this content useful Contact Community Corrections ; Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. CSNSW is responsible for the administration of sentences and legal orders and provides custodial security and community-based services as an Contact Community Corrections and find a Community Corrections office. Use our service centre locator to find a Service NSW location. gov. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have How to contact us By letter. 5. Contact us; Family and community support; Contact an inmate. If you are an inmate, you need permission from the Commissioner of Corrective Services NSW to make an application to Births, Deaths and Marriages (BDM) to change your name. 3 Application for compassionate leave - Corrective Services' effectively supervises offenders in the community while working towards successful order completion and re-settlement. Home. NSW Government Directory. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have Examples of ‘consumer disputes’ are complaints about poor communication, costs, delays, handling of documents and poor service. Aboriginal Contact Line: 1800 019 123 Mon – Fri, 9am to 5pm (excluding public Find out how you can contact, visit and support an inmate in our custody. They will now report directly to the Minister for Corrective Services. Fax: (02) 9804 5428. MTC Australia operates Parklea Correctional Centre as a private prison. g. 7 Issue of Credits PDF, 54. Service NSW GPO Box 7057 Sydney NSW 2001 As of 27 November 2023, Leon Taylor is the Acting Commissioner of Corrective Services NSW. 1 DCJ file reviews.
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