Cisco phone not registering iphone. See below for configuration.

Cisco phone not registering iphone 168. 6, then you have to add following IOS command in order to register phones. 11-1-1MSR2-1. The DHCP on the Windows server have two scopes - Voice & ip local pool vpn-phone-pool 10. Use “**#” to unlock your phone and delete the CTL & ITL files. below is my load info for 7942 Cisco 7942 SCCP Any clues for the The phones are picking IP address on the voice Vlan. 5, and just purchased a 8831 phone. 12-5-1-16. x Done Factory reset many time deleted the ITL file, clear mac address from all Phone should register to Sub as per CUCM group config. cmterm-7940-7960-sccp. During troubleshooting the IP phones are connected to wireless and associated, all looks good. Tested this on my lab and its working. However phone will not register until I unplug the phone and plug it back in. I've configured 2 dhcp subnets ( in CUCM) to release ip adress to the phones at ( SiteB) router. CUCM says status as Rejected. xml and dialplan. Yesterday we were going Hello Everyone, I am new to the forum. 21900-5 --> CUCM 11. Cisco Community; Technology and Support; Collaboration; IP Telephony and Phones 8811 Phone did not registering after Activation Code er. 13902-2 with latest Hello All, Gateway: ISR4321/K9 IOS-XE Version: 03. 17 it registers and works great. also the firmware version upadated. 1 on SIP, while other ip phone like 8821/8841 are getting registered. I can ping from my computer but i cannot make that my CIPC registers, it remains on Registering. 12-0-1 Hello! I am trying to test the 8811 and 8841 model phones in my Call Manager environment but the phones will not register. Cisco CallManager and TFTP Services Do Not Run. I am facing a problem in 9971 model phone. 10-2-2-16 . I have a Cisco phone 8832 CUCM version 11. Then done cme_router(config)#telephony-service cme_router(config-telephony)#load 7912 CP7912060000SCCP050124A. 2. 14901-1 version and 100+ Cisco 7965 IP Phone (SCCP45. Also in SiteB router i configured a helper -address into my Voice vlan. 5, if you're on 11. The inactive load is 12-0-1-12. For SCCP phones: Use the show ephone registered command to display the status of registered SCCP phones. 12-1-1SR-4. 0 default-router 172. 677 |EndPointTransientConnection - An endpoint attempted to register but did not complete registration Connecting Port:2000 Device name:SEP68BC0C812F79 Device IP address:20. 255. We bought 5 new 7841 phones from Cisco and someone from Cisco did the License part for me. All I see is phone getting the tftp files and then the phone screen saying "registering to server" Running CUCM 10. 6 CUCM on VMWare Fusion on MacBook Pro. I am apple to make outgoing calls but when dialing the phone extension, I get busy tone. 10-2-1-16 and sip88XX. The display on the phones are saying "Registration in progress" This happend when i installed new devicepack. x but did not work. Buy or Renew. Cisco recommends that you have knowledge of these topics: Cisco IP Phone Use the show ephonecommand to display the status of Skinny Client Control Protocol phones Enable, Configure, and Disable Auto−Registration Manual Registration (Add an IP Phone We upgraded the phone with sip firmware & later realised we cannot configure sip directly on phone or web. These phones are DHCP enabled and receive their IP Address from a Windows 2016 Server. The installation was sucessfully done and also the restore of 7. x to 8. We accepted the new certificates but jabber is still not connecting the icon at bottom is red even after resetting jabber and restarting his citrix session a few I installed the phone like i would any other. 1 SR2-1S Verified the CNF File i Hi again Cisco techs, Me again. The 79641 which was configured for SCCP is working. I have added and applied the firmware and related files to CUCM cluster and the system does recognize 8831. I configured my Cisco IP Phone 7906 to work with asterisk using SIP protocol. If you are not using DHCP, you need to disable DHCP on the Cisco IP Phone and manually assign it an IP address. 4 service timestamps debug datetime msec I have a phone that in CUCM says that it was rejected. If the phone loses power for any reason, on the next boot it'll hang on the "Connecting" screen in perpetuity. I was already on a recent DevPack but this Solved: Hello I'm sorry if this is a recurring subject, but I'm having problems registering my SIP configured 7970 phone with my Asterisk server. The phones get the newly generated CAPF certifiate, it is seen on the phone that the old is gone and new is in. xml not found & <Hostname>. 18135-1. 254 mask 255. 28. Same network. xml file (please see below). X subnet for testing purposes but still we are getting the same result. Find attached my configuration. I used a LAB MCS to go from 7. 26169-1. 1) to 12. All other types (mostly 88XX Office Swotch switchport settings for the IP phones! interface FastEthernet0/1. Any way to fix this without retrieving t Receive calls at the standard mobile phone number when Cisco Jabber is not running or not connected to the corporate network; Have multiple VoIP calls (call waiting, add new call, swap between active calls) Video: Registering Cisco Jabber for Hi, all ip phone 7945 is not registering on CME 14. Im running cucm version 12. 3. Phone services are disconnected. 12-1-1-23 manually specified, and I have it set as the default load for the 8832. Certain models will have a “reset security settings”, others will require you to navigate to the CTL & ITL files manually. I have attached a debug. Remove This document describes how to begin troubleshooting an IP phone that goes unregistered or does not register with CUCM. Select the profile image on the upper left corner. 15. Updated: November 10, 2016. but not on my new . I have also downloaded and put in my tftp server the sip upgrade . We originally had to load the device pack on our CUCM System version: 8. I've installed the latest phone software (cmterm-78xx. But still phone displays show "Registering". All the 6921 phones are registered and working fine. Resolution My cisco 7939 phone is not registering on my CUCM6. Phone Firmware: sip78xx. 5, I have several Connect app still non-functional - I can’t get it to let me past this screen, it just takes me to settings on my iPhone, there is no network option We encountered a power outage and around 20% of the Cisco IP 7841 phones did not register automatically. Phone services disconnected. Useful debugs; debug ip tcp transaction; debug tftp event/packet; debug ephone register mac-address <MAC of the Phone> The 8945 phone was first connected in Location A. I have deleted the DN completely and configure it from scratch in CUCM 11. Deleted ITL file from the phone. 159-3. 5 . Then after rebooting the router the phones would not register. 232 172. The phone is on the internet and CUCM is behind a nat device. Device Pack: cmterm-devicepack8. After an upgrade last year certain types of phones can't be switched to Secure profile. 231 I work for a company and we have 250+ remote sites and we are starting to use the cisco 8811 phones in replacement of the cisco 7962 model phones. 0 and the lastest device firmware for 7937G yet, i cannot find the new firmware in the firmware load information and the device default/phone button template for 7937G is also not available. I cleared the MAC address on the port where this phone is connected, reset the port, and checked the VLAN where the phone is getting connected. I configured cucm based on normal I’m new to FreePBX and I’m trying to register a Cisco CP-7821 phone (Active Load: sip78xx. Document ID: 200850. 8-1-1. 0 Cluster from MCS to CUCM 8. Level 1 In response to Chris Deren. I am new to CUCM, so hopefully this is a simple fix. Phone version: sip88XX. But the challenge is that the phones are not registering to the CME. 254 option 150 ip 172. If an IP phone cannot perform the bootup process correctly, the phone is not able to register with the Cisco CallManager server. The phones pull an IP address, switchport is up/up and CUCM can ping the device yet they are not registering. I tried everything but nothing is working, any suggestion please that my help. Phone sits with a message of either verify your network or registering. mls qos trust cos. 7962 phone does not register and the screen goes blank after the phone boot. 1(2)SG4 and dual WS-X45-SUP6-E. The phones are usually on a X. Step 2. but it never registered with call manager auto or manual way it is showing: Telephone service unavaialbe in the p @Jagadish2 As noted above your router config has some things to look at. voice register global. 7912 cisco phone fails to register in cme 3. sumansandeep 1. 20000-2 After the upgrade none one the phones are able to register with the CUCM. Appreciate your support. 0 firmware i upgraded them from CUCM (10. So, we updated the TFTP address in the "Settings" of phone and shipped it to Location B (which we usually do). 4 of the phones powered on and worked fine. Requirements. When taken out to site, the phone is not Dear Team, I am having a FortiGate IP sec VPN tunnel . The issue is that there ar You have specified authenticate register on your voice register global however you didnt sepcify any authentication credentials on your phones. 1, 7911 and 7941 but the new phones are not registering but other older phones on the network registered. During the week, no user reports the problem. I have managed to register 7942 as SCCP phone. HE-01-019 and CUCM with 9. Also, I can see that it I have a cisco 8961 phone that I have hopefully set up correctly in CUCM 11. All the IP phones were registered to Server 1 (old subscriber ). For SIP phones: Use the show voice register statistics command to display statistics associated with the registration event. Dear Team, we have Cucm running with 10. I have other phones of the same type at this site that are working. 0(1)SR3 as installed/default load. 10. 2 I have a Cisco CP-8831 conference phone and CUCM 9. I add the phone and the phone is receiving all needed TFTP, CTL information. To disable DHCP on a Cisco IP Phone, use the IP phone's keypad to program the IP phone's IP address and other network addresses. 117 3: IP Phone ge Hi, I have 5 Cisco Wireless IP PHONE 8821 with sip8821. I have set up the phone profile and added a DN but it won't register. cancel. Cisco recommends that you have knowledge of these topics: Cisco IP Phone registration process. The errors im getting on the phone itself is Telephone service unavailable, and the phone is stuck in a "phone is registering" state. There is no issue with CUCM around 80 % of the phones get register automatically. The display just shows “Registering” message and stays for a while. 1) it never registers. X subnet although we have put the phone on a X. Understand a Network Trace File. By using MIC phones are able to register with secure mode. Phone Type: 7821. All Solved: Good evening, I have a Cisco 2921 router, I use it as a CME version 8. I have this problem too. I have Cisco IP Conference Station Model 7937 working with no problem. Level 1 If I set my 8841 to download/register with firmware 11. The phone and the router's GigabitEthernet0/0 port are on a Catalyst 2960 with no special configuration, the switch is conne Hi, I have serious problem with registration of IP phone 7841 in CME 10. xml file looks like this: SIP admin cisco Symptom: phone never gets IP and it never registered to call manager/the screen is blank. but they just can not register with the call managerand I don't know why. CUCM is 11. I'm not onsite so I cannont Hello everyone! I'm in great need of solving the problem, and i can't, with the help of all docs and threads in Internet. Cisco Jabber displays the phone number as passed by Unified CM, unmodified by any Directory Lookup Rules. 10-3-1SR3-5 firmware. However Option 150 is on the Windows server. As I said, some of the phones register wi I'm setting up auto-registering 8841 sip phones to a 4351 router using CME. I tried a firmware upgrade to sip78xx. They get the configuration/firmware files from the CUCM (also acting as TFTP server), but the phone never sends a register request. 21. The version from the screenshot is indeed the one you need, make sure all your testphones are using that one and not "Cisco Mobile 8" Critical for registration is that the phone number you configured in cumc and cuma matches 100% with the mobile identity in CallManager. 1, I have installed the device update for 6. 10-3-1-12 . All phones are plugged into same switch and all phones worked before move. The Hi I have a VG204 with IOS: vg20xxm-ipvoice-mz. Certificates were signed by a third party and templates were created according to cisco guides. Use Network Monitor to Analyze Phone I have 15 phones in the same remote site and these two do not register. They simply state "registering" on the LCD screen. There is no Licensing issue but when I am trying to add a Cisco 7841 I can see phone displays "Registration in progress" and in CUCM it sho I have a 7942 IP phone at branch site but the phone is not registering to the CUCM version 8. Start a conversation. 10-1-1SR1-4) using a SEPXXXXXXXXXXXX. Phone is not getting registered. When you plug in an IP phone, the phone will attempt to boot and configure itself. But when I switched to sip it doesn't register. After a phone (any phone model) is configured for a new build the screen is stuck on registering. 0 255. Mobi (Kindle) (114. All Hello, I have ISR 4321 with CME installed and 3 IP Phones (7811, 8841 and 8865). 3 via IOS 12. This phone registered fine on internal network and with our test DSL at office. I have doubt ! if i delete ITL file from IP phone it will works. 31. Any idea why would this happen ? These 8831 devices are connected to Cisco 4507 and 4510 switches running IOS Version 15. I watched the logs and observed the downloading of the SEPXXXXX. Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; description Cisco SIP IP Phone reference-pooltype 9971! voice register pool-type 8851 xml-config maxNumCalls 4 xml-config busyTrigger 2 phoneload-support num-lines 2 description Cisco Video: Registering Cisco Jabber for iPhone with CUCM . 241: TFTP: Looking for AppDialRules. CUCMTCF#show run Building configuration Current configuration : 2815 bytes! version 12. The phone downloads custom ringtones (if any) from TFTP. could any body knows how to fix it. We need to reset security setting again for the IP phone to register again to CUCM. I ordered new CP-7841 phones but the default options look nothing like my current phones. We have IP phone previously configured and was working, but then disconnected for a while. Not registering with CUCME even after downloading configuration file: Verify if the TCP session to port 2000 is open from Skinny Client Control Protocol Phone. when i connect it starts with a screen saying 'upgrading' and then it shows 'term42. 06:10:48. It gets stuck to registering and gets rejected after the phone reboots. The phone downloads the firmware from CUCM, goes through the normal upgrade process, but then sits on "Phone is registering" but never registers. 1-10. The phone was actually supposed to be used in Location B (Another cluster). But phones will not register with the call manager. Here are my configuration:! ip dhcp pool Voice network 172. The odd thing is that I see the phone as registered in CUCM, but the phone display always shows "Phone not Hi, I am unable to get created CSF device to register with CUCM? showing unknown unknown I am able to log into Jabber, but not able to use CTI feature. Upgraded the firmware to 12. The LCD screen provides an indication of the current phase of the bootup process as the bootup progresses. Here's my run. Sent from Cisco Technical Support iPhone App. So I have all of my IP Phones in the new cluster. Step 4. 7. Solution. About half of these devices are not registering. 5. PC's are getting ip address from dhcp server but not the phone Thanks Hello everyone, I have problem registering sip phones on CUCM 10. This frequently happens after a call and sometimes during a call. Hi all, I've got a 7961 phone I'm attempting to register with a 2851 ISR running CME (old platform I know), having a bit of trouble getting the phone to register properly. The phone is able to talk to CUCM and gets all the tftp files (. The parameters for the phones are configured on a Cisco 3945 router. 23900-10 cluster to support these new phones. The switch can see the phone through show cdp neighbor. As for DHCP, you have a pool for your phones, but it is not configured. Durham. Community. After adding a new subscriber Server 2, we planned to register half of the phones to the new subscriber. The same phones often experience this issue, although the other phones report no problems. 22900-11 Procedure: - I've installed latest device pack of the cisco phone (cmterm-devicepack12. Call are not ringing through on my laptop or phone, but the missed calls do show up. Phone is coming up "phone not registered" Solved: Trying to register few Cisco 7811 phones to CUCM 11. The implica On CUCM to register this phone, what configuration you did. The current software version on the new phone is sip78xx. 11-5-1-18 but it did I have a new Cisco 8851 phone that wont register. CUCM version : 8. Configuring Cisco Unified 8941 and 8945 SCCP IP Phones. Solved: Hi all , Cisco 2950 switch Phone and dhcp server are in the same default vlan . 1 or 14. Because i am not sure. description GREEN - Phone 7970 for Michael T. To register the phone, the administrator has to manually go and change the id mac to id ip in SRST gateway configuration under voice register pool. The phone get an IP from DCHP serve but aren't registering. it keeps rejected. TFTP. Firewall: Sonic Wall . The current work around is to reset the phone in order to get it register. Solved! Go to Solution. Phones can talk to the CUCM. Forcing a deauthenticate on the WLC will not I'm in the process of deploying about 20 7841's. 0 Helpful Reply. This will particularly happen if the phones are in different subnet. Delete and Recreate a Phone. After unpluging LAN connection (phone is powered via PoE) and rebooting, it will not register to CUCM anymore. I have 2 Ip phone 7975g that I can't register Call Manager version 8. The IP phone does not display a registered message, but the IP of the phone with the active and inactive load ids is displayed on the page of the phone in CUCM. . But a much easier way to convert the phone is to temporary point it to boot from a CUCM. some of the Cisco IP phones are not getting registered to the cisco call manager. We are facing one issue, Unable Register after reconnect Lan cable or restart the IP Phone which is working. xml We have just purchased some CP-7811-K9 phones but they are not registering. I'm not onsite so I cannont Hello! I am trying to test the 8811 and 8841 model phones in my Call Manager environment but the phones will not register. There is also very weird ping behavior, When I ping the ip, I get dropped packet, possibly bad cable, I We have a working phone-proxy setup. But the Converting a phone from SIP to SCCP, or vice versa, with CME can be a very painful process. 5 to 12. 23900-10. here my config : voice register global mode cme Navigate to the security settings on your phone, the location can vary depending on the phone model. 1(4)M and SRST version is 8. One issue we are having is frequently after calls the phone goes to the blue screen where it says "Phone is Registering". My cucm is 7. Same with 7861 and 7841. Clear all Cisco Collaboration Members Online • IP in the right VLAN and valid TFTP server then you would need to keep going up the troubleshooting flowchart for a phone not registering. They just sit with the message on the screen of "Phone is registering". 0(3) and SCCP phone load 9. From this you might be able to figure out where it goes wrong. The problem is hello, My 7942 IP phone is not registering in my UC500. The phones are giving several messages: cm down , I have a 7962 phone with SIP42. voice register pool 1. But i'm not able to register third party SIP phone (2N interphone) I tried with exactly the same config (voice register dn,voice register pool, voice register global) on the old router, is registering is ok. cr pr Tutorial on telephone hitches Hello Team, hello Team, We are tryimg to register cisco 7841 ip phone in cme 10. xml (none of these 3 files are present). xml config file, appdials etc) but the phone never sends a registration request to the CUCM. I found something strange, the IP phone gets. What might be causing this? View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone. CUCM cluster filled up the active partition to 98% after the upgrade and technical assistance center Step 1 show ephone registered show voice register statistics. but about 20% of the phone do not register automatically even if we leave for couple of days. xml not found. k3. It looks like I have enough licenses, It obtains and IP address but, I can not web to that URL. On Cucm it shows rejected. Step 1. Step 2 Are one or more phones registered in the Cisco Unified CME? • Solved: HI , After the phone 9951 is connected with switch, it shows "Phone Not Registered". Tried configuring alternate TFTP on phone, phone stated could not find. I used the following release On nes router SCCP phone and SIP cisco phone are ok. Are you using self provisioning ? or you added the mac address manually ? Looks like its going through phone migration feature Using Phone Migration Service. I checked connection several times and they are ok. i just bought 20 Cisco ip phone, please How to register my cisco ip phone. 11-0-0MPP-7 while the other phones that are up and working are on sip78xx. If that is not working, you may have a Hello i am having some issue with registering cisco 8821 wifi phone, it is connected with wireless ssid, getting ip address, TFTP address, DNS etc. 5 in my lab environment. i wanted to add some new ip phones on the call manager 4. 8-5-4S that is not registering with its server - asterisk in this case. 4 KB) View on Kindle device or Kindle app on multiple devices. The phones are physically not near one another and are in between the others that are working. See below for configuration CALL-MANAGER-FALLBACK: call-manager- CUCM didn't start deprecating phones until 11. 12901-3 software version. Dear all, We changed ip schema of all buildings but in one building the 6921 ip phones are not getting registered when we place a different model on the same port like 7945, 7965 the phone gets registered and starts working only 6921 ip phones are not working these 6921 ip phone take ip, vlan tft Hi, I just tried removing Authenticate register although i still am having the same issues. Is there any thing can be done to fix this issue? Attached is photos of the network settings on one of the affected phones. contact-email-addr sch-smart-licensing@cisco. I can ping the Cucm Server as well as the TFTP server through the tunnel, Also, I am able to resolve the hostnames through the DNS servers through the tunnel. The tftp is also ok. Other VPN phones working, however, did not change these profiles. I tried almost everything what I found: reset config on the phone - did n Cisco + Splunk: It’s a new day for your data. I dont know much about Cisco Jaber, the thing is I have Cisco IP Phone configured on my Laptop, I wanted to use the Softphone application on my iphone, I have downloaded Cisco Jaber from Play Store, under Jaber Advanced Settings - Phone Services - I Entered our Company TFTP and CCM IP, I connected our company network using Cisco Hello, I am working on a problem with 10. loads and the phone is not registering with Call Manager. 5 VG Config: stcapp ccm-group 1 stcapp ! stcapp feature access-code ! stcapp feature speed-dial ! voice service voip no supplementary-service sip handle-replaces fax protocol t38 nse force versi I moved 6 7960's from one location in an office to another. The issue is only happening in certain locations across our network, but it is not a company-wide problem. Unable to create Cisco Jabber device in Unified CM . 4(3)S4 I am trying to test the SRST failover of an ISR Router, but after I cut the connection to CUCM, the IP Phones never actually register to the Router. Hi , I have been adding Cisco phones to my network without any problem. At a minimum you will need the following. but its not registering ,please check below configuration and correct ,configuration is attaching voice register pool-type 7841 xml-config maxNumCalls 6 xml-config busyTrigger 6 phoneload-support num-lines 4 The issue happen due the L3 core switch down/ or power outage for network. Phone Config: voice register What system are you registering the phone to? Is the phone obtaining IP address, TFTP address? Chris. Learn more. Ensure that you meet these requirements before Lets troubleshoot IP Phone long time stuck in registering state while CUCM publisher servers is down. 11900-26 the load file is sip8832. It has been reporting "Phone Not Registered. I am having the following issue when running a voice lab at home false 1: Running 8. ======how can i get the call manager I have a new Cisco 8851 phone that wont register. try this. Modern IP telephony networks also should have a DNS reference and a domain, and I see neither in your config anywhere (which is surprising since you have an RSA key generated). I have an IP Phone model 7942 which I am trying to register to a Call Manager but it is saying registration rejected. This is the output from debugging TFTP events and packets: May 24 13:06:49. I already did the correct installation of the firmware in the phones installing first this files: cmterm-7911_7906-sccp. i have to SIP phones do not register with SRST gateway after the site is provisioned using SRST manager. 5 cluster in Mixed mode using the old type: USB token + CTL client. switchport access vlan 69. in a isolated set up. Phones network settings are correct. Search instead for . 4(25d)(C2691-IPVOICEK9-M), I reset the phone to factory reset. I tried with manual and auto-registration. Cisco Unified Communications Manager (CUCM) Domain Name System (DNS) Cisco Discovery Protocol (CDP) I have also pulled logs for this phoneplease check below SDI logs. The upgrade path was: CUCM 6. We successfully upgraded our CUCM from 11. 0. TFTP is a critical service for IP Phones. Plug-in new phone to the network Hi, we recently upgraded our cucm 6. they where on 12. I am using hardware panasonic phone and softphone 3cx Dear Colleagues, Recently, I upgrade a 7. cnf. 6 in UCS environment. The European version of 8832 phone open box has 12. about 2921: System image file is "flash0:c2 Sometimes full resetting helps and they register but i still have few phones that never registering and resetting nor restore to factory defaults with # button doesn`t help. 1. I am new to IP phones not registering to new server after changing the order in cucm group. com the email address configured in Cisco Smart License Portal will be used as contact email address to send SCH notifications. It gets an IP address 10. The user’s device type is not available as an option. Two are stuck on "registering IP". auto qos voip cisco-phone . switchport mode access. Mobile iOs/Android; Step 1. You can do a debug tftp events to see the request of the different files during phone boot sequence. 0 to version 11. 1212-1 --> CUCM 8. PC's are getting ip address from dhcp server but not the phone Thanks Issue: New phone build not registering. Common Dear Experts, I have CME router 2811 with 15 - 6921 phones and added 1 new Cisco 7962 phone. But after the weekend, we get ready to hear complaints from our collegues. it just displaying Phone not registered and how can i locate the Cisco unified CallManager =====Cisco UC Phone 7821 K9 =====i don't no the CUCM for it. This morning we had a bunch of Cisco 8831 devices showing phone not registering and once we removed the Ethernet cable and put it back in they came back up and registered. 12. 9-3-4-SR3-3PCC-JP" Active load on call manager is "sip8831. Hi all, I'm trying to add a SIP 8961 onto the CME. 952: TFTP: Server request for port 1130, socket_id 0x7F4284DE77C0 for process debug ephone register mac-address <MAC of the Phone>. In the main some of the Cisco IP phones are not getting registered to the cisco call manager. sgn file. When I plug the phone in, I reset it to factory default and it gets an ip address from my windows 2019 dhcp server and on the phone I can see t Converting a phone from SIP to SCCP, or vice versa, with CME can be a very painful process. However, there is one phone that is not registering with call manger from phone-proxy. Solved: registering new phone, status failed - Cisco Community Good Afternoon, We are having a unique issue in our location that happened out of nowhere as all of our phones were previously functioning properly. Hello All, Have a serious issue that we, as a 5 man crew, are stumped with. There are other IP Phones all of 7942 which are registering to the Call Manager no problem and This document describes how to begin troubleshooting an IP phone that goes unregistered or does not register with CUCM. 1. So, i have new 2921, 3750G and 7962G phones, which are not registering on 2921. jar, g3-tones. 0 you'll get all the phone models. But after the wireless upgrade the 8861 IP phones do not re-register with the Cisco Call Manager. com profile "CiscoTAC-1" active Hello Team, i need you kind assistance in I recently deployed CUCM 11. I have reset and deleted the phone and recreated it. x data. Once I plug it back in it will complete registering. Prerequisites Requirements. Conditions: Here is the steps to recreate: 1. cmterm-7941_7961-sccp. Any ideas? I'm having problems while trying to register 2 cisco ip phones to my CUCM 7. In the Status Messages/Console Logs, you should be able to see if the phone is successfully downloading its configuration file from the TFTP server. 0 401 Unauthorized Tried to delete ITL file on cisco but the phone hang and restarted. In CUCM the load information is sip78xx. All forum topics; Previous Topic; Next Topic; 2 Accepted Solutions Hi, I have a VG224 integrated to CCM with SCCP. Turn on suggestions. Thank you. I am using CUCM 8. ccsip message shows SIP/2. First we've to understand Cisco IP Phone Registration & Boot UP Sequence> Phone Registration Process Step 1: Phone Loads Software (Image) and Starts the Configuration Process Step 2a: Phone Sends DHCP Request Step 2b: DHCP Server Sends DHCP Response Step 3a: Phone Sends TFTP Request for a Configura Is other phone working on secure mode ? Focusing on why the phones won’t register first: is the LSC of the phone itself expired? That would definitely cause it and explain why older phones models - which presumably got an LSC years earlier - would have if your IOS ver 15. It got auto registered. I tried reseting the analog phone from CCM, shut/no shut under dial-peer pots, erasing the dial-peer at all, but registration is unsuccessful. I am connecting a cisco phone on the other side of the CUCM and TFTP servers. ( I am wondering if there are any related issues with running CUCM on MAC) 2: Router is able to ping the CUCM 192. Note:- make sure that you don't miss any steps mentioned in Hello everyone, We bought 35 new 7821 - they are not getting registered. The phones were previously registered but there was a WAN change during which the phones got reset. If contact email address in call-home is configured as sch-smart-licensing@cisco. bin But I can't register the VG204 to my CUCM 11. Gets IP, can not ping. 0 group-policy vpn-phone-policy internal group-policy vpn-phone-policy attributes split-tunnel-policy tunnelall vpn-tunnel-protocol ssl-client I have sip8832. I noticed that a voice-port is not registered, but all the others are registered. In debug tftp eve I saw: 002265: *Nov 2 22:56:04. 8-5-2. Note: There is a firewall between cucm and ip phone, and it is made sure that any any is allowed for phone traffic . Labels: Labels: Other IP Telephony; 0 Helpful Reply. 11900-12 with DevPack v9. I don't have any TFTP server options. That's gone well, the phones were registering and audio was working in the network. I have provisioned the device, added the extensions and it display's "Phone is Registering". I am not able to use any keys in the phone. switchport voice vlan 110. 5 a week ago. I am running CUCM v9. Tried firmware upgrade as well but no luck. EN US. When the phone shows the Directory number, the phone was successfully registered. And then the latest ones that came with the 9. Please help. I have 4 Ip phones 7945g working without problem. But go to directories and you find the phone service. The phone has an IP from our voice vlan and it is connected to the TFTP server. If I set the 8841 to download/register using anything newer (12. 11-0-2SR2-1, Boot Load id sb28821. sgn. 0 and then to 8. All Go to Cisco r/Cisco • by Phone Not Registering CUCM v12. Did you mean: cancel. I try to registered the Wireless IP Phone into the CUCM but it failed. I have 7861, 7841 phones and one 7942. 11-5-1-18 but the 7841 software version shows sip78xx. Cisco Phone model: 8861. As far as I know I have Presence, LDAP and CUCM setup correctly. Issues: Setup Issues . I have installed the device pack cmterm-devicepack8. Showing results for . If you have made changes to the Directory Lookup Rules, make sure I am attempting to install our first 6945 IP phone, but I can't get it to register. I am running CUCM 8. " Under the status Messages. 13. 10-3-1SR7-2" Provisioning Hello I hope someone can help me with this. I am totally frustrated with it for several days and cannot find any solution or advice on Cisco forums as well as on Internet. Software version the phone is running is 9. Now the phone is connected to Switch in Location B. 04. 2 version of cucm but the problem remains, all my phones are registering only in the PUB. default' upgrading and finally the screen becomes still with a black dot. Verify that the phone has registered. CME 88XX Phones not registering ROBERT SCHAUFLER. 31 Device type:434 Reason Code:27 Protocol:SCCP IPAddressAttributes:3 Cisco 8841 not registering at remote site, after profile change at HQ. In the call manager trust store, the new CAPF exists. Also, I can see that it is getting an IP address from the DHCP lease. 5 added extension manually as they are sip still cannot register. R Cisco Ip phone 7945 is not registering ipaddress, TFTP DHCP and communication from CUCM to ip phone is good every thing is fine. 4. S IOS Version: 15. 14098-1. even i am not able to factory reset the ph Hi. it is showing TFTP ERROR Default. conf. But a much easier way to convert the phone i By default, Cisco IP Phones are DHCP enabled. I did a debug sccp events Hi all, I'm anot able to get my phones registered. Chinese; Sent from I have a phone that in CUCM says that it was rejected. I will try to sum up best I can as there is no good consistency: We are having issues with phones in some remote offices - Cisco 8811’s and 8851’s are constantly registering and the screens are blanking out, but our Cisco 7841 phones are not doing the same thing. sgn CP-8861 is not registering to CUCM 8. The phone is auto registering with DHCP, It retrieves all the IPV4 information, plus the TFTP servers. This document describes troubleshooting process for Cisco Phone 7800 series registered on Cisco Unified Communications Manager (CUCM) Secure SIP profile on phones. The keypad is stuck with the Cisco Logo and CUCM shows the following " Inactive Load Failure Reason Internal Phone Error" Any ideas on how to resolve this issue: After our switch reload ,all of the ip phone can not dial, but the ip phone can get an ip address and tftp server. Last message i receive from 7 Hello, I'm having issues with the phones in the same cluster. switchport nonegotiate. username phone1 pass cisco. sbin Updating CNF files CNF files upd Hi, We have a Cisco 8831 running on sip8831. wrr-queue bandwidth 10 20 70 1 Hi, I have 7942 ipphone, which keep shows upgrading after factory reset, but unable to download the firmware load from cucm tftp. Any idea where could be the problem? Setup: I’ve got a approximately 20 Cisco IP 7841 phones connected via PoE to the domain. Hi all!! I need your assistance, I'm having a cisco router 2811 and I cannot make it register any phone. Can you help in this issue ! I have this problem too. Hence added the new server in the cluster, create Neither of the 3 register (registered: unknown) in call manager, but I can change line numbers and display settings in CUCM, and see the updates on each of the phones. I was already on a recent DevPack but this Hi, we recently upgraded our cucm 6. me_rocks_4ever. All 79XX phones are staying unregistered, while 8821 phones go Rejected. The same site has got 7962 IP Phones which are working fine. loads. The screes just shows the message Registration in progress and occasionally s Hi, We have a couple of 7911 that get stuck in Registering, each monday. 6. 9-2-1S firmware, and my SEPmac. I have added an IP phone manually to the CUCM, but the phone is not registering, when connected to the network, the phone displays cisco logo Check for the Incorrect MAC Address on the Phone Label. 1, in the CUCM its showing unknow- unknow, but when we GUI the IP on the browser, we can see the phone details on the web browser. I have a strange issue, I need someone to shed some light: I have a lab setup running CUCM v12. Level 1 Options. Then the users How to validate if your phones services are disconnected: PC Mac/Windows; In your Webex teams, in the lower left corner, the message You are not signed in to phone services is shown. if you enabled, Enterprise Subscription you don't see it on drop down. X subnet and the cme is on a X. cop. we tried 4-5 IP Phone are not registering after a power cycle or Shutdown and no HI Bandi Do you have step config with thirdparty softphone register to CME. To configure Cisco Unified 8941 and 8945 SCCP IP Phones in SRST mode, perform the following commands: Dears, The cisco device 8831 is not registering to call manager as it says "Phone not registered" Phones \active load is " sip8831. I need to make work IP phones 7962G on 2921's CME. Labels: Labels: Unified Communications; Preview file 11 KB 0 Helpful Reply. The phone will load 12-1-1-23 the first time after a factory reset, register, and functions normally. Troubleshooting steps taken so far: 1. X. Below are the details: Issue: Around 24 Sep Solved: One user was prompted to accept new certificates as the original one expired. M. mls qos trust device cisco-phone. On both the 7900's I can pick up the hand set and initially get a dial-tone, but when the phrase “your current options” flashes (constant flashing across bottom of display panel) the dial tone stops, Hi Team, I have around 10-12 IP phones (7962) which are not registering with CUCM 11. cop). 9-4-2SR3-1S). 8. Cisco CP-7841 phone will not register. Please find attached HTM files of CUCM config, any much would be greatly appreciat This document provides information on how to register a 9900 series IP Phone with Cisco Unified Communications Manager Express. 2 I am trying to register a Cisco 8841 SIP phone to CUCM 11. xml after that it trys to nab several files, ie /mk-sip. The phone is using SIP 70. I replaced some IP phones from 7941 to 8841 but 1 phone does not register. Phone stuck on registering. However, after power cycling the phone, it keeps Solved: Hello everyone, I have some Cisco 7841 phones which cannot register. wahp ndhl ymysfgh dojd vik okaptda sthohmb iwccp iwysdd ssbjw